Shipping policy
This policy applies to online retail orders placed at akinra.com. Wholesale and institutional orders follow their separately agreed terms.
Where we ship
We currently ship within the United States.
Shipping charges
- Orders under $50: $5.99 standard shipping.
- Orders of $50 or more: free standard shipping.
Review the shipping charge displayed at checkout before placing your order.
Processing and carriers
We pack and ship orders within 2–4 business days. We use USPS or UPS, with tracking included.
Delivery estimates
Estimated transit is 5–8 business days after shipment. Processing time is additional. Delivery estimates are not guarantees and may vary with the destination and carrier.
Tracking
We email your tracking number when your order ships. Allow up to 24 hours for tracking to update after a label is created.
Order issues
For damaged, defective, incorrect, missing, or delayed orders, contact hello@akinra.com with your order number. See our Return and Refund Policy for details.