Refund policy
We stand behind the products we make.
Change-of-mind returns
Because our products are personal-care items, we do not accept change-of-mind returns of opened or unopened products. This policy does not limit your rights for defective, damaged, or incorrectly supplied goods or any rights required by law.
Damaged, defective, or incorrect items
Contact hello@akinra.com within 7 days of delivery where possible, with your order number, a description of the issue, and photos. We will review the issue and arrange a replacement or refund as appropriate, without charging you to correct our error. Please do not send products back unless we provide instructions.
Missing or delayed packages
Contact us with your order number so we can investigate with the carrier. If tracking shows delivery, check with household members and neighbors first, then let us know if you still cannot locate the package.
Cancellations
Contact us as soon as possible to request cancellation. Cancellation is not guaranteed once fulfillment has begun.
Refunds
Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.